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Resume

Shannon Kleiner(805) 312-6229 | contact@shannonkleiner.com
Objective
To bring to your organization enthusiasm, dedication, responsibility, and good work ethic, combined with a desire to utilize and refine skills obtained through previous work experience.
Skills
Management / Training / Organizational Ability
  • Fully trained new employees in machine operation and customer service
  • Organized and cleaned department above company standards
  • Managed ordering of department's supplies and equipment
  • Assisted in the interior setup of new stores
  • Extremely adept at multi-tasking
  • Took direct responsibility in responding to all customer questions, compliments and complaints
Marketing / Sales / Promotion
  • Cold-canvassed community for potential clients, via phone and personal contact
  • Upsold wide variety of items to customers
  • Discussed and assisted in the creation of marketing schemes among department leaders of district
Technical
  • Can type at speeds exceeding 100 WPM [~0 errors] and ten-key at similar speeds [12,000 KPH]
  • Proficient in most Microsoft operating systems [95, 98SE, 2000, XP, Vista], Microsoft Office applications [Word, Excel, PowerPoint], and others [Quickbooks]
  • Competent graphic designer with experience using paint programs [Photoshop, Paint Shop Pro]
  • Experienced web developer with extensive experience with scripting languages [HTML, XHTML, CSS, Javascript, PHP] and working knowledge of others [Java, Cold Fusion]
  • Expert in data entry
  • Extensive experience with several types of Fuji machinery
  • Superlative oral and written communication capabilities
  • Excellent troubleshooting abilities
Work Experience
Customer Service ManagerOmniUpdate, Inc.
Acted as front-line technical customer support. Fielded all incoming company e-mail and phone calls. Managed several employees and their workloads. Created publically-available written and video-recorded help documentation for company's products. Trained and spoke before hundreds of clientele via phone, web, and in person. Assisted in the maintenance of hundreds of websites.
Head Photo SpecialistWalgreens Pharmacy
Responsible for photo department management in all aspects, including: training and behavior of other technicians; ordering of supplies; maintenance of machinery; and customer satisfaction. Also responsible for some retail duties, such as cash handling, answering multi-line phone system, and basic customer service.
Hostess99 Restaurant Bar & Grill
Responsible for greeting guests and maintaining a rotating seating list that provided equality to both guests and waiters/waitresses. Responsible for all incoming calls on a multi-line phone. In charge of takeout orders, including preparation of food and handling of cash.
TelemarketerPeoples Products
Duties included making cold-calls to residents in area to inform them of opportunities to hear a presentation of company's products, and traveling through community to make cold visits to houses of potential clients. Had to develop strong skills in customer relations via telephone as well as in person.
Systems AnalystNew Britain, CT Health Department
Responsibilities included: maintaining the county's computer networks; heavy data entry into the state's lead information and Medicare databases; basic secretarial duties, such as typing letters; maintaining superior's communications and other information in Quickbooks; and computer maintenance for all computers in the building.
Technology Transfer AideAvon Free Public Library
Duty was to teach senior citizens who signed up for our program the basics of home computer use. Lessons included everything from Word and Excel to e-mail and the Internet. Also had side duty as paige; responsibilities consisted of putting away all books that were returned to the library by order of the Dewey Decimal System, and assisting librarians with other small tasks, such as customer service, typing, copying, et cetera.
Education
Avon High School, 1998 – 2002 [GED]
Ventura College, 2006 - Present [GPA: 3.75]
Immediate Goal: BA in Middle Eastern Studies; Possible BA in Cultural Anthropology
References
Available upon request.