PERSONAL INFO

Name

Location

Status

Phone

E-mail

Website

Shannon Kleiner

Golden Hill, San Diego, CA, USA

Seeking local full-time employment

+1 858-876-5456

contact@shannonkleiner.com

www.shannonkleiner.com

Professional Profile

I have a strong background in customer service, project management, technical support, social networking, and web development and design. I learn quickly, communicate well, and possess a keen aptitude for training and organization. I specialize in web development, CMS, and social media practices.

  • Customer Service

    Years of experience in responding to customer requests and providing the highest quality training to end-users and team members alike.

  • Client Management

    Skilled in forming and maintaining positive customer relations using both home-grown and established CRM systems.

  • Project Direction

    Proven ability to lead and manage a wide variety of technical projects in both team and independent situations.

Work Experience

2013—Present | Evaero Digital Marketing

Lead Web Developer

  • Coded & implemented original web designs & web development solutions
  • Integrated designs with WordPress
  • Built custom frameworks for internal web management
  • Assisted in Internet marketing campaigns

2009—Present | Independent Contractor

Web Developer

  • Created and implemented original web designs & web development solutions
  • Integrated designs with WordPress & ModX
  • Performed data entry and office management tasks
  • Assisted in Internet marketing campaigns

2011—2013 | UCSD Clinical Psychiatry Research

Web Developer & Research Assistant

  • Designed and maintained official websites
  • Built in CMS framework
  • Trained and ran tests on subjects
  • Assisted in scan data analysis and storage

2009—2010 | PINT, Inc.

Client Services Manager

  • Acted as front-line technical customer support
  • Managed several employees and their workloads
  • Managed helpdesk system and reorganization of team workload
  • Trained new employees
  • Created and managed XHTML- and CSS-based websites

2007—2009 | OmniUpdate, Inc.

Customer Service Manager

  • Acted as front-line technical customer support
  • Project manager for new site implementations
  • Managed several employees and their workloads
  • Assisted in the web development and management of hundreds of college and university websites
  • Created written and video-recorded help documentation for company's products
  • Trained and spoke before hundreds of clientele via phone, web, and in person

Education

University of California San Diego

  • Bachelor of Arts in Sociocultural Anthropology
  • Bachelor of Arts in United States History
  • Major GPA 3.51, Provost Honors

Programming Languages

  • HTML5/XHTML
  • ActionScript
  • XML/XSL
  • ASP.NET
  • CSS3
  • C
  • JavaScript & jQuery
  • C++
  • Java
  • PHP5

Tools & Skills

  • Flash
  • Accessibility Standards
  • Google Analytics
  • Project Management
  • MODx
  • Responsive Design
  • Photoshop
  • SaaS
  • Salesforce
  • Section 508
  • WordPress
  • SEO

Volunteer Work

Love on a Leash

  • Certified pet-assisted therapist
  • 2012–Present

Past Projects

Information

The vast majority of my past projects were completed during my interims with my previous employers as web developer and web client services manager.

The following is by no means a complete representation of my work; it is rather a short list of clients and their sites with whom/on which I worked the longest and most closely.

Live Links

Current Projects

Love on a Leash San Diego Central Chapter Website

Love on a Leash

The Last Unicorn Newsletter

The Last Unicorn

All current projects are arranged and completed on an independent basis as per agreement with the websites' owners and commissioners.

Contact Shannon Kleiner

Phone

E-mail

Website

+1 858-876-5456

contact@shannonkleiner.com

www.shannonkleiner.com

Contact Me

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