PERSONAL INFO

Name

Location

Status

Phone

E-mail

Website

Shannon Kleiner

Golden Hill, San Diego, CA, USA

Seeking local full-time employment

+858.876.5456

contact@shannonkleiner.com

www.shannonkleiner.com

Professional Profile

I have a strong background in customer service, project management, technical support, social networking, and web development and design. I learn quickly, communicate well, and possess a keen aptitude for training and organization. I specialize in web development, CMS, and social media practices.

  • Customer Service

    Years of experience in responding to customer requests and providing the highest quality training to end-users and team members alike.

  • Client Management

    Skilled in forming and maintaining positive customer relations using both home-grown and established CRM systems.

  • Project Direction

    Proven ability to lead and manage a wide variety of technical projects in both team and independent situations.

Work Experience

2009—Present | Independent Contractor

Web Developer & Research Assistant

  • Created and implemented original web designs & web development solutions
  • Created XML/XSL-based web solutions
  • Performed data entry and office management tasks
  • Assisted in Internet marketing campaigns

2011—2013 | UCSD Clinical Psychiatry Research

Web Developer & Research Assistant

  • Designed and maintained official websites
  • Built in CMS framework
  • Trained and ran tests on subjects
  • Assisted in scan data analysis and storage

2009—2010 | PINT, Inc.

Client Services Manager

  • Acted as front-line technical customer support
  • Managed several employees and their workloads
  • Managed helpdesk system and reorganization of team workload
  • Trained new employees
  • Created and managed XHTML- and CSS-based websites

2007—2009 | OmniUpdate, Inc.

Customer Service Manager

  • Acted as front-line technical customer support
  • Project manager for new site implementations
  • Managed several employees and their workloads
  • Assisted in the web development and management of hundreds of college and university websites
  • Created written and video-recorded help documentation for company's products
  • Trained and spoke before hundreds of clientele via phone, web, and in person

Education

University of California San Diego

  • Bachelor of Arts in Sociocultural Anthropology
  • Minor in United States History
  • Major GPA 3.51, Provost Honors

Skills

  • XHTML
  • XML/XSL
  • CSS
  • JavaScript (jQuery)
  • PHP
  • WordPress
  • MODx (Evo & Revo)
  • Salesforce
  • SugarCRM
  • Windows (All)
  • OS X
  • Linux

Volunteer Work

Love on a Leash

  • Certified pet-assisted therapist
  • 2012–Present

Contact Shannon Kleiner

Phone

E-mail

Website

+858.876.5456

contact@shannonkleiner.com

www.shannonkleiner.com

Contact Me

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